Refund & Cancellation Policy
Effective July 23, 2026
1. General policy
Because production packages and Render Credits reserve dedicated processing capacity, purchases are generally final once work has begun. This policy describes the circumstances under which a refund or cancellation may be requested.
2. Before work begins
If you cancel an order before Proledger has started production or consumed any Render Credits toward it, you may request a full refund within 7 days of purchase.
3. After work has begun
Once Render Credits have been applied to a project or production has started, fees for the work already performed are non-refundable. Unused, unapplied Render Credits remaining on your account may be eligible for a partial refund at Proledger's discretion, minus any applicable processing fees.
4. Quality issues
If a delivered project does not match the scope agreed at checkout or in the project brief, contact support within 14 days of delivery so we can review the issue and offer a correction, additional revision, or partial refund as appropriate.
5. Non-refundable items
Custom enterprise engagements, expedited/rush processing fees, and Render Credits that have already been redeemed for completed output are non-refundable except where required by law.
6. How to request a refund
Send a refund request to support@proledger.org with your order number and the reason for the request. We aim to respond within 5 business days.
7. Chargebacks
We ask that you contact us before filing a chargeback with your bank or card issuer so we can resolve the issue directly; unresolved disputes may be contested with supporting order and delivery records.
Contact
PROLEDGER LLC
support@proledger.org
1601-1 N Main St Apt 3159, Jacksonville, FL 32206